Just when you thought it was safe...
... to go back into the gene pool......
::sigh:: My employees.... ::sigh:: I was starting to think we had a fairly decent crew.... ::sigh::
The drawer at the Hunter's Crossing location has been short every day this past week. Every day. By $40. At first, we suspected theft, but upon review, realized that we've had different employees working there last week, so either they were all in on it, or something else was wrong.
After some investigation and review, we found the problem. It was employee related. It was less an intent of theft as it was more the onset of group stupidity.
It seems that a customer came in, ordered quite a few drinks, and then didn't have their credit card on them. They knew the number, though... Continuing on with the tradition of my employees being as sharp as a bag of nickels, they took the number and manually plugged it into the credit card machine. To make matters worse, they rang it in as a credit, and not a sale. So, thanks to my barista monkeys, the customer got $20 worth of coffee, and $20 credit added to their card. We paid them to drink our product. Nice. To make it even better, this customer has come in every day this week, and done the same thing. Unethical of them, yes, but can you blame them?
::sigh:: I want to bang my head on the desk, but it only serves to dent my forehead, and really annoys the desk.....
::sigh:: My employees.... ::sigh:: I was starting to think we had a fairly decent crew.... ::sigh::
The drawer at the Hunter's Crossing location has been short every day this past week. Every day. By $40. At first, we suspected theft, but upon review, realized that we've had different employees working there last week, so either they were all in on it, or something else was wrong.
After some investigation and review, we found the problem. It was employee related. It was less an intent of theft as it was more the onset of group stupidity.
It seems that a customer came in, ordered quite a few drinks, and then didn't have their credit card on them. They knew the number, though... Continuing on with the tradition of my employees being as sharp as a bag of nickels, they took the number and manually plugged it into the credit card machine. To make matters worse, they rang it in as a credit, and not a sale. So, thanks to my barista monkeys, the customer got $20 worth of coffee, and $20 credit added to their card. We paid them to drink our product. Nice. To make it even better, this customer has come in every day this week, and done the same thing. Unethical of them, yes, but can you blame them?
::sigh:: I want to bang my head on the desk, but it only serves to dent my forehead, and really annoys the desk.....
posted by Turtle at 3:11 PM
2 Comments:
That is a prime example of why those shredded rubber floored playgrounds should be illegal. Too many kids who, by all rights, should have bought it trying to walk on top of the monkey bars, or swinging so high that they go over the bar are surviving to get jobs in coffee shops, or go out to bars during finals week. The gene pool needs some chlorine!!
It's not just in coffee shops!
While at Gulf Wars a coworker was helpful by charging some called-in payments. Only said coworker couldn't remember which button to press and chose, because hey, it's a credit card, the Credit button. 5 times. To the tune of $3K+
Thankfully I was able to reverse this (the long way, with several phone calls to clients), but still... I feel your pain, man, I feel your pain.
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